Stena Line Manning Services Ltd

customer-services-stena-lineAs an organisation we are constantly striving to achieve high levels of service.

In 2013 we embarked on programme of development with staff to achieve this. We decided that we needed to draw upon the expertise of an external trainer to assist in an area we had not looked at previously, how to deliver our PA announcements to customers.

Announcements are every day occurrences in our business, both on & off our vessels and it is essential they can be heard, understood and project the right image for the organisation.

After looking through potential options we engaged the expertise of Sarah Davies. Sarah delivered a bespoke short programmes for our staff, both of EU & non EU nationality, on our vessels.

The workshop focused on the priority of getting the people to see the need for the right voice projection, due to accents, nationalities and the importance of the messages we were conveying and she did this in both a theoretical & very practical manner.

Feedback from the sessions was very positive, and despite initial fears of having to be recorded & listening to their own voices by the end of the workshop staff could hear the difference the few hours had made.

Sarah’s approach to the sessions was professional but relaxed. She adapted to the needs of our business by to conducting the sessions in our environment with use of our systems & current scripts, which was much appreciated & made the staff feel very comfortable.

Training Manager

Joanne Williamson

Maverick Marquees


Maverick LogoWhen dealing with staff and members of the public, it is important to come across well.

Sarah’s bespoke voice coaching gave me the basic skills to approach public speaking and get my message across, whatever the situation.

I would recommend this training to anyone who uses their voice in a professional capacity.

Decor Ireland



Having used SD Voice Coach on several occasions I can confirm that their services are “second to none”.

The training session content, delivery and relevance to the delegates being trained was excellent, with everything was conducted in a highly professional manner.

Well done, Sarah, and many thanks.

Leonard Hamilton

Managing Director, Decor Ireland